Last Updated: January 1, 2026

1. Information We Collect

We collect the following personal information when you register, subscribe, or make a purchase: Name, Email Address, Date of Birth, phone number, shipping address, and payment information. We also collect usage data, browser type, and IP address automatically.

2. How We Use Your Information

Your data is used to: process orders and payments; send promotional emails (with your consent) and transactional emails (order confirmations, shipping updates); personalize your shopping experience; comply with legal obligations; and improve our services.

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart and wishlist, and analyze site traffic. You may control cookies through your browser settings, though disabling cookies may affect site functionality.

4. Data Protection

We employ industry-standard security measures including 256-bit SSL encryption, secure data storage, and strict access controls to protect your personal information from unauthorized access, disclosure, or alteration.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share limited data with trusted service providers (payment processors, shipping carriers, email platforms) solely to fulfill orders. These partners are contractually bound to protect your data and may not use it for their own marketing purposes.

6. Your Rights (CCPA & US Law)

Depending on your state of residence, you may have rights to access, delete, or opt-out of the sale of your personal data. Contact us at info@exclusiveofferclub.com or +1 908-832-5546 to exercise these rights.

1. Eligibility

Items may be returned within 15 calendar days from the date of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by the original receipt or order confirmation. Items must be in the same condition as when received.

2. How to Initiate a Return

Contact our support team at info@exclusiveofferclub.com or +1 908-832-5546 with your Order ID, item name, and reason for return. We will provide a prepaid return label within 2 business days.

3. Refund Timeline

Once your return is received and inspected (typically within 3–5 business days), we will notify you of refund approval. Approved refunds are processed within 5–7 business days to your original payment method. Credit card refunds may take an additional 2–5 days depending on your bank.

4. Non-Returnable Items

The following items are not eligible for return or refund: perishable food and beverages once opened; digital products, SaaS subscriptions, and gift cards; personal care items once unsealed (for hygiene reasons); items marked "Final Sale."

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund at no additional cost to you.

6. Exchange Policy

We offer exchanges for eligible items within the 15-day window, subject to product availability. Contact us to initiate an exchange.